Frequently Asked Questions
Everything you need to know about shopping with Luger GG.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international orders may take 10-21 days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
Luger GG accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination and weight of the package.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page or by emailing support@luger.gg. We aim to respond to all inquiries within 24 hours.